Fast & Easy Returns

RETURNS 

We want to make sure that you are completely satisfied with your purchases on this website. If, for any reason, you are not satisfied with your order, you may return any UNUSED shoes within fifteen (15) days of the date of delivery. 

EXCHANGE YOUR ORDER

Currently, the only way to exchange a product is to return it and make a new order. 

RETURN POLICY 

Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied. Th
e products you wish to return:

- must be unused, unworn, unwashed and in the same condition in which they were received by you; 

- must be returned complete with all of their parts and accessories;

- must be sent in their original packaging;

- must be shipped back to our fulfillment house within fifteen (15) days of the date of delivery; 

Only if all of these conditions are satisfied, we will refund the value of the returned shoes. 

CANCEL YOUR ORDER 

Email us as soon as possible at hello@douniverse.com. We’ll cancel your order if it has not been shipped. 

RETURN YOUR ORDER 

Before returning an item we kindly ask you to email us within 7 days upon the delivery date at hello@douniverse.com explaining why you are returning it.
 Please send the returned items to the following address:

Tecniforma 
Rua das Macieiras, 291

4445-502 Ermesinde

Portugal 

RETURNING A DEFECTIVE PRODUCT 

If your product has any defect you can return it free of any charge.
 Simply follow the steps listed above.
 In this case you will receive a product with the same exact features of the product you previously ordered, without any defect. 

SHIPPING COSTS 

If you choose to return a product for any reason other than a defect, shipping costs will be subtracted from the value of the refund.

Please note that we do not have control over customs offices in your country. As such, it may occasionally happen that your package is temporarily held by customs, which may delay the delivery time.